PRIVACY POLICY

Your privacy is important to MotoMecha. So, we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.



Privacy Policy

Please note that this Policy may change from time to time. We will post any Policy changes on the Site and without prior notice to you. Please review the Policy each time you use our Site. By your continued use of the Site, you impliedly consent to the terms of the revised Policy.

General

All notices shall be given to us via email or by post using the contact details set out in the Contact Us section, or to you at either the email or postal address you provide during registration. We may use your contact details to send you general updates regarding MotoMecha news, special offers and promotions. You can opt-out of receiving these updates at any time. You are expected to check these Terms of Use from time to time to take notice of any changes we make as they are legally binding on you. Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on our website. We may revise these Terms of Use at any time.

Terms of Service

By downloading, accessing and/or using MotoMecha Mobile Application & the website owned by www.MotoMecha.com; you signify that you have read, understood and agreed to be bound by all of the Terms and Conditions as set forth in this Terms of Use Agreement ("Agreement").

MotoMecha may change the terms of the Agreement at any time and without notice, effective upon the posting of the revised Agreement. Your continued use of the Application shall be considered your acceptance of the revised Agreement. You must have the most current version of the Application to ensure that it is working properly. It is your responsibility to periodically check the Application and/or our website at www.MotoMecha.com to determine if you have the most current version of the Application. If you do not agree to this Agreement, please do not download the Application.

Your accord to MotoMecha that the information provided by you is accurate and complete. MotoMecha is entitled at any time to verify the information that you have provided and to refuse the Service or use of the Application without providing reasons.

You may only access the Service using authorized means. MotoMecha reserves rights to terminate the Service and the use of the Application should you break any of the Terms and Conditions.

AVAILABILITY OF SERVICES

  • All Registered Users are allowed to access our services and features in the application. Our Services include,

  • Ability to search MotoMecha authorized two-wheeler Service Partner & Service Providers for all your automotive needs.

  • Ability to view Partial/Detailed Profile of our Dealers & Service Providers, their Ratings and Tariffs.

  • Ability to Book a Service and to post Ratings/Feedback in relation to the Service Issuer/Service Provider you used through our Platform.

  • You must book a Service only if you have a Genuine Requirement for the work detailed to be Performed.

  • You must only post Feedback in relation to a Service Provider as a result of your use of our Website or Mobile App.

  • We reserve all rights to Add, Change or Remove Services from our platform at any time, and may make certain Services chargeable at our discretion.

  • We are continually seeking to develop and improve the Services we offer and so we reserve the right, at our absolute discretion; to make changes to any part of the Service without notice.

Limitations of Liability

The information, recommendations and/or services provided to you on or through the Website/Mobile Application is for general information purposes only and does not constitute advice. MotoMecha will reasonably keep the Website/Mobile Application and its contents correct and up to date but do not guarantee that (the contents of) the Website and/or Application are free of Errors, Defects, Malware & Viruses or that the Website and/or Application are Correct, up-to-date and Accurate.

MotoMecha shall not be liable for any damages resulting from the use of (or inability to use) the Website or Application (but to the exclusion of Death or Personal Injury), including damages caused by Malware, Viruses or any incorrectness or incompleteness of the Information or the Website or Application, unless such damage is the result of any wilful misconduct or from gross negligence on the part of MotoMecha.

MotoMecha shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with the Website or the Application, including — but not limited to — damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

PAYMENT POLICY

Services offered by MotoMecha include the facility to make payments through our Banking Service through Trusted Third Party Payment Gateways. By making a payment through MotoMecha, you undertake that the Credit or Debit Card details, or Third Party Wallet Login Credentials that you provide are for your own Credit or Debit Card, or Wallet Account, and that you have sufficient funds to make the payment for the Services booked.

The total price shown for services is inclusive of the items described for that service and may not include additional services found to be required at the time of availing your service. In such case the service provider will discuss any change in scope with you and additional agreements or payments where required are made between you and the service provider with the involvement of MotoMecha. We reserve the right to alter prices or services or cease to list services at any time, without prior notice or warning.

Payment options provided may differ between Service Providers, and Services offered. In cases where cash payment is not available as an option, Full Payment must be made through a Payment option offered to you before providing services to you.

In cases where cash payment is offered and selected as a payment method, Full Payment must be made directly to the Service Provider before taking delivery of your vehicle/after completion of Service.

In cases where a form of Online Payment is offered and selected you must complete the payment in full to successfully make the booking. Payment details provided are not stored by Moto Mecha and are encrypted by the Payment Provider selected to ensure Security.

If you decide to cancel your appointment, you may do at any time, preferably by phone, referring your Booking/Order number, or in the Mobile Application. If we accept your Cancellation, no Cancellation fee will be charged; however no refunds are entertained.

It is hereby agreed,

  • That the Cost of pick up and delivering the vehicle is borne by you, if the distance between your place and the Service Station is exceeding the specified limits as mentioned by the service station in their page on MotoMecha.

  • The vehicle being requested to service is legally owned by you and you will be able to produce ownership documents as and when asked for. If you are not the owner you should have an authority letter from the owner while making the transaction for the service. MotoMecha has the rights to report to concerned law enforcement authorities if MotoMecha has the reason to believe that the vehicle in question is not legally owned by you.

  • Charges towards Maintenance Services specified in the bill are to be paid by you.

  • In an event of damage to your vehicle while transit from pickup to Service Station and from Service Station to drop point, MotoMecha shall not be held responsible for the same and the compensation for such damage shall be determined by negotiation between you and Service Station.

  • In the event of any major damages caused to the vehicle while in the custody of Service Station, the Service Station shall be held responsible for the same.

  • Estimated Cost mentioned in the invoice may slightly vary by the actual amount.

  • In the event of theft of Your Vehicle while in the custody of Service Station, MotoMecha shall not be held responsible for such loss and the compensation for such loss shall be provided solely by the Service Station as determined by negotiation between You and Service Station, and MotoMecha shall provide you with all sort of assistance in obtaining such compensation.

  • A portion of fuel (say approx.0.5 litre) is utilized during service and the consumption may vary if it involves cleaning of engine. Consumption of fuel will vary based on the point at which it is picked/delivered before and after service (If you opt for Pick up/ Drop).

  • In the event of malfunctioning of a part/spare under the warranty period (provided by Vendor), which is replaced or added to the vehicle as a part of maintenance work, the said part will be replaced or repaired by that Vendor at free of cost. A minimal labour charge for such replacement might be charged.

  • If the said part/spare under the warranty period, if physically damaged, when it is in the custody of vehicle owner will not be liable for any warranty.

MotoMecha Responsibilities

We provide Services using reasonable skills, care and in accordance with these Terms of Use. However, if you use the MotoMecha Services as a Customer you acknowledge and agree that the services we provide are subject to the following limitations and disclaimers:

  • MotoMecha grants you a limited non-exclusive, non-transferable license to download and install a copy of the Application on a single mobile device that you own or control and to run such copy of the Application solely for your own personal use.

  • Although we have asked all users to use MotoMecha responsibly, we cannot guarantee the accuracy, integrity or quality of any information you view or received. This includes any information contained about details of Vendors who are listed in our database or quality of service you may receive from Vendors you avail using MotoMecha or price of services offered by vendors.

  • If you use MotoMecha you also acknowledge and agree that information contained in any sections are intended to be indicative only and will not form the basis of a binding contract between you and any Vendor. If you choose to instruct a Vendor to carry out any work for you as a result of your use, we strongly recommend that you conclude your own written agreement with them clearly detailing the works to be done and the amount to be paid. We shall not be a party to any agreement or contract which you conclude with a Vendor as a result of your use of MotoMecha.

SECURITY POLICY

All registered users will be allowed to access MotoMecha Services with their Users ID & Password. You must keep your ID & Password secured and confidential, do not disclose it or share it with anyone.

You are responsible for preventing unauthorized use of your ID & Password.

If you believe there has been a breach of security such as the disclosure, theft or unauthorized use of your ID/Password, you must notify us sooner. If we reasonably believe that your ID is being used in any way which is not permitted by these Terms of Use, we reserve the right to suspend access rights immediately on giving notice to you and to block access from your ID until the issues would be resolved.

License, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service or Application in any way. Modify or make derivative works based upon the Service or Application. Create Internet “links” to the Service or “frame” or “mirroring” any Application on any other server or wireless or Internet-based device. Reverse engineer or access the Application in order to design or build a competitive product or service, design or build a product using similar ideas, features, functions or graphics of the Service or Application, or copy any ideas, features, functions or graphics of the Service or Application. Launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Service or Application.

MotoMecha will have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. MotoMecha may involve and cooperate with law enforcement authorities in prosecuting users who violate these User Terms. You acknowledge that MotoMecha has no obligation to monitor your access to or use of the Website, Service, Application or Collective Content or to review or edit any Collective Content, but has the right to do so for the purpose of operating the Website, the Application and Service, to ensure your compliance with these User Terms, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. MotoMecha reserves the right, at any time and without prior notice, to remove or disable access to any Collective Content that MotoMecha, at its sole discretion, considers to be in violation of these User Terms or otherwise harmful to the Website, the Service or Application.

Collection of Personal Information

When you apply for or maintain an account with MotoMecha, we collect certain personally identifiable information (“Personal Information”), such as your name, contact preferences telephone number, mailing address, and e-mail address. By providing information to create a user account or complete your user profile, you voluntarily accept this Policy and MotoMecha Terms of Use. Supplying personal information to us, personal or other, is entirely voluntary on your part.

Vehicle Use Data - Vehicles will contain hardware that gathers and transmits information about vehicle use. This is done as a security measure against accident or theft and also to provide you with valuable services and information, such as other drivers' data.

Driver and Vehicle Information - As a member of MotoMecha Site, you authorize us to access your driver’s record, vehicle history report from all applicable entities and authorities. This authorization continues for as long as you are registered with us.

You have the right of requesting MotoMecha to discontinue use of your personal information. To withdraw your consent to our collection and processing of your information at any time, you may do so by simply changing your settings or by closing your account.

INFORMATION SECURITY

We take precautions – including administrative, technical, and physical measures – to safeguard your personal information against loss, misuse or theft, as well as against destruction, alteration, disclosure and unauthorized access. However, no security system can be completely secure. Accordingly, we cannot guarantee the complete security of your Personal Information. Please exercise caution when determining what Personal Information, you disclose via the Site.

When you use our services or post on the Site, some of the Personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for such Personal information you choose to submit in these instances. For example, your name and email address on the site is public. Please take care when using these features further, you are responsible for maintaining the confidentiality of your account and password and for restricting unauthorized access to your computer, smart phones and other gadgets and you agree to accept responsibility for all activities that occur under your account or password.

Our application/ website may contain links to third-party websites/Mobile app, products, and services. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties. We cannot be responsible for these policies.

Acceptance & Use of Policy

The Services allow registered users to create, edit and submit material for inclusion on or transmission via MotoMecha, including (without limitation) by creating Vendor profile, posting service bookings, responding and updating status of bookings and posting ratings feedback for automotive services. While we do not seek to monitor, or control the submission of information, we do reserve the right to edit, move and delete any Material submitted where (in our absolute discretion) we consider it prudent or necessary to do so.

You agree to comply with all applicable laws and regulations when using MotoMecha. You are solely responsible for all Material you submit for inclusion on or transmission via MotoMecha. You must ensure that all Material you transmit is lawful and honest. In particular, you must not post or transmit any Material that:

  • Are fraudulent, dishonest or misleading.

  • Are unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable or breaches any laws.

  • Encourages conduct that constitutes a criminal offence, gives rise to civil liability or otherwise breaches any applicable laws, regulations or code of practice.

  • Intrude on the copyright or other rights of any third party.

  • Is technically harmful (including, without limitation, computer viruses or other malicious software or harmful data).

By submitting Material to MotoMecha you are granting us a royalty-free, non-exclusive license to use, reproduce, modify, translate, make available and distribute the Material on or through MotoMecha for the purpose of operating services.

Terms of Contract Termination

We may suspend or cancel your registration and/or terminate your access to MotoMecha if you are in breach of these Terms of Use or have made improper use of The Services. You may cancel your registration at any time by informing us in writing. If you do so you must stop using the Services.

The suspension, cancellation or termination of your registration and your right to use the Services shall not affect either party’s statutory right or liabilities.

The Contract between MotoMecha and You is concluded for an indefinite period.

You are entitled to terminate the Contract at all times by permanent deletion or uninstallation of the Application installed on your smart phone, thus disabling the use by you of the Application and the Service. You can close your user account at any time by following the instructions on MotoMecha website/Mobile application.

MotoMecha is entitled to terminate the Contract at all times and with immediate effect (by disabling your use of the Application and the Service) if you:

Disclaimers: - While we endeavour to ensure that the information available on or through MotoMecha is correct, up to date and accurate we do not warrant the accuracy and completeness of such material. In particular (but without limitation), MotoMecha permits you to access and receive information supplied by third parties. The third parties submitting this information are responsible for ensuring that material submitted is accurate and complies with relevant laws and codes. We will not be responsible to you for the conduct of any such third party or for any error or inaccuracy in any material they supply.

Although we aim to offer you the best service possible, we make no promise that Services will meet all your requirements. We cannot guarantee that Services will be fault free or continuously available. Your access to MotoMecha may occasionally be restricted to allow for repairs, maintenance or the introduction of new features.

The MotoMecha platform includes areas where you are requested to provide information about yourself. Any information you submit to us shall be subject to the terms of our Privacy Policy. We use cookies on our website, by registering use you are consenting to our use of cookies.



BELOVED REVIEWS

“Really Motomecha is providing service beyond your expctations.All you need to do is, jus a call, rest of all will be taken care by them. Today i felt driving by bike on the same as my first day after 5 years... Great job team Motomecha!! keep rolling the wheels !!

YASH VANTH

CHENNAI
“All in one place ! I like the way it's designed and just al in one place. Way to go !

ASHOK RAJ

CHENNAI.

PRIYA KUMAR

CHENNAI
“For the second time my bike is absloutly ready nd gud work done by the mechanic totally satisfied with the service done.

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